Privacy policy
This page tells you the terms and conditions on which we supply any of the Products list on our website to you.
Use Of Our Site
Our website is intended for use UK residents and is only for the promotion of our Products in the UK. If you require an order to an address outside the UK, please contact us as an additional delivery charge will apply.
Your use of our site is governed by these terms and conditions.
By placing an order through our website, you confirm that:
you are over the age of 18
you are resident in the UK
you are legally capable of entering into a binding Contract
Our Products
Tiles are produced in batches and there may be shade and size variation from batch to batch. Please bear in mind that your sample tile may be from a different batch to your actual order.
Any images of our Products on our site are for illustrative purposes only. Although we make every effort possible to display colours accurately, we cannot guarantee that your computer will reflect the colour of the Products accurately. The Products delivered to you may vary slightly from the images.
The measurements of our Products are as accurate as possible. However, due to the nature of tiles, all sizes, weights and measurements listed on our site may vary.
Please check your Products carefully before fixing for any manufacturing defect or shade variation. We cannot accept any responsibility once Products have been fixed. Fixing Products to a substrate means you have accepted the Products in their present state and no refunds or replacements will be offered.
Our Products are intended for domestic use in the UK and we give no guarantee in respect of their use for commercial purposes.
Stock availability and delivery dates provided on the website or by any form are estimates only and cannot be guaranteed.
Ordering Products
You can place an order for Products by following the process outlined on our site. Please ensure your contact details including phone and email address are correct so that we can contact you if necessary.
Our order process allows you to check and amend any errors before submitting your order to us. Please ensure you have sufficient Products to compete your job including allowances for damages, wastage and cuts. Any further Products required may be liable for additional delivery charges.
After placing an order you will receive an email from us confirming that your order has been received by us and this will constitute acceptance by us. The Contract between you and us will only be made when we send you this email.
If we are unable to supply you with a Product, for example because a Product is out of stock or discontinued or because we cannot meet your required delivery date, we will inform you by email or phone. If you have already paid for your order we will refund you the full amount if necessary.
Please contact us as soon as possible if you wish to amend your order. Unfortunately we can’t stop an order once it has been dispatched by us so any amendments or cancellation may be subject to further charges.
Your Consumer Rights
This section only applies to individuals who order from us. It does not apply to business customers or individuals who purchase a product for business or commercial use.
You have a legal right to cancel a Contract between you and us within 14 days of delivery of your Products. In this case, you will receive a full refund of the price paid in accordance with our returns policy below. Please note the right to change your mind does not apply to any bespoke Products you purchase from us (i.e. Products that we supply that are not listed on our website)
To cancel a Contract, you must inform us in writing, by email or by telephone. We advise emailing us at help@tilesdecor.co.uk .The Products must be in the same condition in which you received them, i.e. perfect resalable condition and undamaged in any way, and still in their original and unopened packaging. It is a legal obligation for you to take care of the Products whilst they are in your possession.
This cancellation right does not apply in the case of Products which have been opened, unless faulty.
Unless the Products are faulty, you will be responsible for cost of returning the Products to us. If we offer to collect the Product from you, we will charge you the cost of this collection and subtract from any refund given.