Terms of service
Damaged goods
Every order is checked for damage before it leaves our warehouse and thankfully, damage during transit is very rare.
However if you suspect or see damage of any description you must:
- Mark 'DAMAGED' on the delivery note and nothing else
- Take photos of the damaged pallet and goods
- Inform us within 24 hours by phone or email
Please note that we can only issue free replacements if the above steps are followed.
Occasionally there may be tiles with small chips or cracks on the edges or corners - your tiler can probably use these for cuts.
Missing Items
A delivery note will be included on the side of each pallet. Please check this note against your actual delivery.
Please note any shortfall on the delivery note and inform us immediately so we can send out replacements.
Late Deliveries
Very occasionally there may be delivery issues beyond our control, such as bad weather or traffic.
Please ensure your tilers are not booked in until after your order has arrived as we cannot be held liable for any costs arising from a delayed delivery.
International Deliveries
We regularly send orders to the EU, Canada, Australia, the US, Dubai and beyond. If you would like a quote for international delivery please contact us.
Returns
If you change your mind after your tiles arrive don't worry - we offer a fuss-free 14 days return policy!
Just send your order back to us and we'll refund you in full, excluding the original delivery charge, if any.