Delivery & Shipping Information

At TilesDecor, we take care to ensure your tiles and mosaics arrive safely and securely. We offer reliable UK delivery through trusted parcel couriers and pallet distribution networks, with straightforward shipping charges and efficient delivery times.

FREE UK MAINLAND DELIVERY ON ORDERS OVER £299

Standard UK Delivery

We offer a fast and reliable delivery service throughout mainland UK.

• Free Delivery: UK mainland orders over £299.

• Standard Delivery: £29.99 for UK mainland orders below £299.

• Mainland UK Delivery: 1–3 working days.

• Extended Postcode Delivery: 3–5 working days.

• Delivery Hours: Monday to Friday, typically between 9am and 5pm.

Where available, customers may select a preferred delivery date at checkout.

Delivery times are estimates and are subject to stock availability, courier schedules and circumstances beyond our control.

Mosaic Parcel Deliveries

Most mosaic orders, including glass, ceramic, porcelain and natural stone mosaics, are dispatched through our parcel courier service.

Mosaic orders shipped by parcel courier are exempt from additional remote-area, offshore and Northern Ireland delivery surcharges.

This means:

• No additional regional delivery surcharge for mosaic parcels.

• No additional surcharge for parcel deliveries to Northern Ireland.

• No pallet delivery charges for orders dispatched by parcel.

• All mosaics are securely packaged to minimise the risk of damage during transit.

Standard delivery charges may still apply depending on the order value and destination.

Please note that larger or heavier mosaic orders may require pallet delivery, in which case the relevant pallet surcharges will apply.

Pallet Deliveries & Additional Charges

Larger tile orders and heavier consignments are generally delivered on wooden pallets through our national pallet distribution network.

For pallet deliveries to restricted postcodes, remote areas, offshore locations and Northern Ireland, the following surcharge applies:

£100 PER PALLET

This charge applies per pallet, regardless of order value, including orders qualifying for free standard mainland delivery.

For example, an order requiring two pallets to a restricted postcode will incur a total surcharge of £200.

Important: These additional charges apply exclusively to pallet deliveries. Mosaic orders dispatched by parcel courier will not incur these regional surcharges.

Restricted Postcodes & Offshore Locations

The £100 per-pallet surcharge applies to the following areas:

Scottish Highlands & Remote Areas

FK20–21, G83–84, PA21–38, PH33, PH36–41, PH49–50, AB, IV0–39, IV63, KW1–14, PH19–32, PH34–35.

Scottish Islands, Offshore Locations & Northern Ireland

HS, IV40–56, PA20, PA40+, PH42–44, KA27–28, ZE, KW15–17, PO30–41, GY, IM, JE, BT.

Certain other remote or restricted locations may also be subject to additional pallet delivery charges. Any applicable charges will be confirmed before dispatch.

Northern Ireland Deliveries

We deliver to Northern Ireland using both parcel couriers and pallet distribution services, depending on the size, weight and nature of the order.

• Mosaic Parcel Deliveries: No additional Northern Ireland surcharge.

• Pallet Deliveries: £100 surcharge per pallet.

• Estimated Delivery: 3–5 working days.

Mosaic orders dispatched by parcel courier are exempt from the additional Northern Ireland pallet surcharge.

Republic of Ireland Deliveries

We currently offer delivery to the Republic of Ireland for mosaic products only.

Mosaic orders are dispatched using parcel courier services. Larger-format tiles and pallet deliveries are not currently available to the Republic of Ireland.

Delivery charges and estimated delivery times will be confirmed before the order is processed.

Please contact our customer service team for a delivery quotation.

How Will My Order Be Delivered?

Depending on the size and weight of your order, deliveries are arranged through either a parcel courier or a pallet distribution service.

Parcel Deliveries

Smaller orders and eligible mosaics are securely packaged and delivered by parcel courier.

Pallet Deliveries

Larger tile orders and heavier consignments are securely loaded onto wooden pallets to minimise handling and protect the products during transportation.

Please note the following:

• Pallet deliveries are generally kerbside only.

• Larger orders may require multiple pallets.

• Delivery vehicles can be similar in size to a refuse collection lorry.

• Customers must notify us in advance of restricted access, narrow roads, steep driveways or other potential delivery difficulties.

• A responsible adult must be available to receive and inspect the delivery.

If nobody is available to accept the goods, additional redelivery charges may apply.

Receiving & Inspecting Your Delivery

We recommend inspecting your order carefully upon arrival.

1. Check that the correct number of parcels or pallets has been delivered.

2. Inspect the external packaging for visible signs of damage.

3. Check the delivery note against the items received.

4. Record any visible damage or shortages on the delivery paperwork, where possible.

5. Take photographs of any damaged goods or packaging and contact us promptly.

Please ensure that anyone accepting the delivery on your behalf is aware of these procedures.

Damaged Goods

Every order is carefully checked and securely packaged before leaving our warehouse. Although damage during transit is uncommon, tiles and mosaics are fragile products.

If your order arrives damaged, please:

• Mark the delivery paperwork DAMAGED, where possible.

• Take clear photographs of the damaged products, packaging and pallet, if applicable.

• Notify us within 24 hours of delivery wherever possible.

• Retain the affected goods and packaging until our team has reviewed the issue.

We will investigate the damage and arrange an appropriate resolution, including replacement or refund where applicable.

Please note: Reporting damage outside the requested 24-hour period does not affect your statutory consumer rights.

Missing Items

If any items are missing from your delivery, please notify us as soon as possible.

Where possible, record the shortage on the delivery paperwork and provide supporting photographs.

Our customer service team will investigate and arrange an appropriate resolution.

Delivery Delays

We work closely with our delivery partners to provide an efficient and dependable service.

Our estimated delivery times are:

• Mainland UK: 1–3 working days.

• Extended UK Postcodes: 3–5 working days.

• Northern Ireland: 3–5 working days.

• Republic of Ireland: Confirmed when arranging eligible mosaic orders.

Occasionally, deliveries may be delayed due to adverse weather, transport disruptions, courier delays or other unforeseen circumstances.

We strongly recommend waiting until your order has been delivered and inspected before booking tilers or arranging installation.

Delivery estimates are not guaranteed, and your statutory consumer rights remain unaffected.

International Deliveries

We can arrange international shipping quotations for selected tile and mosaic orders, subject to product availability, destination and transport requirements.

For enquiries regarding deliveries to Europe, the UAE, the United States, Canada, Australia or other international destinations, please contact us for a personalised quotation.

International shipping charges, customs duties and applicable taxes may apply.

Returns & Cancellations

We offer a 14-day cancellation period for eligible online consumer purchases, in accordance with UK consumer legislation.

If you change your mind, please notify us within 14 days of receiving your order.

You must then return the goods within 14 days of notifying us of your cancellation.

Customers are generally responsible for return delivery costs for change-of-mind returns, where this has been communicated before purchase.

Refunds, including any applicable standard outbound delivery charges, will be processed in accordance with our Returns & Refund Policy and your statutory consumer rights.

For full details, please refer to our Returns & Refund Policy.

Contact Our Delivery Team

If you have any questions regarding delivery times, postcode restrictions, pallet surcharges, mosaic parcel deliveries or international shipping, our team is happy to help.

Email: help@tilesdecor.co.uk

TilesDecor | Free UK Mainland Delivery on Orders Over £299