Making sure your tiles arrive safe and sound is our number one priority.
That's why we offer a speedy and convenient delivery service - you can choose a day at the checkout.
As an added bonus, delivery is free on All orders over £399!

Standard delivery

Our standard delivery service is completely free on All orders over £399.
For orders under £399, our standard service is only £29.99
Express Delivery takes 1-3 working days and you can choose a convenient day for delivery at the checkout.
Your delivery will then occur on the nominated day between 9am and 5pm.

On the day of delivery, you may receive a text with a two hour delivery window.
We also ask the driver to call you an hour ahead although please note that neither the text nor the call are guaranteed.

Surcharge postcodes

Please note, as of 1st January 2021 we are not currently shipping to Ireland or Mainland Europe.

Additional delivery charges apply if you live in the following areas:

• £65 - Certain Scottish Highlands postcodes, as follows
  FK20-21, G83-84, PA21-38, PH33, PH36-41, PH49-50, TR17-26, AB, IV0-39, IV63, KW1-14, PH19-32, PH34-35

• £100 - Northern Ireland, Republic of Ireland and any Island, including Isle of Wight, Channel Islands, Isle of Man and Scottish islands, as follows
  HS, IV40-56, PA20, PA40+, PH42-44, KA27-28,ZE, KW15-17, PO30-41, GY, IM, JE, BT

Delivery to these postcodes takes a minimum of 7 working days.

How will my order be delivered?

Most of our orders are delivered on a wooden pallet by a national pallet network.
Please note:

• Two or more pallets may be used for larger orders
• The delivery vehicle is generally the same size as a bin wagon - please advise if there are any local access issues

  Signing for your delivery

  A responsible person must be present upon delivery to inspect, check and sign for your order:

  • Check all goods are present
  • Inspect for any damages
  • Sign to accept the delivery

  Upon delivery, carefully check and sign for your order.
  
  You'll need a sharp knife to cut through the shrink wrap that protects the boxes and you may need to move and open boxes. 
  If you see or suspect any damage then you must follow the guidelines below.

  Please ensure the person responsible for signing is aware of the order due in and our delivery guidelines.
  If no-one is present for delivery then there may be an additional delivery charge.

  Damaged goods

  Every order is checked for damage before it leaves our warehouse and thankfully, damage during transit is very rare.
  However if you suspect or see damage of any description you must:

  • Mark 'DAMAGED' on the delivery note and nothing else
  • Take photos of the damaged pallet and goods
  • Inform us within 24 hours by phone or email

  Please note that we can only issue free replacements if the above steps are followed.
  
  Occasionally there may be tiles with small chips or cracks on the edges or corners - your tiler can probably use these for cuts.

  Missing Items

  A delivery note will be included on the side of each pallet. Please check this note against your actual delivery.
  Please note any shortfall on the delivery note and inform us immediately so we can send out replacements.

  Late Deliveries

  Very occasionally there may be delivery issues beyond our control, such as bad weather or traffic.
  Please ensure your tilers are not booked in until after your order has arrived as we cannot be held liable for any costs arising from a delayed delivery.

  International Deliveries

  We regularly send orders to the EU, Canada, Australia, the US, Dubai and beyond. If you would like a quote for international delivery please contact us.

  Returns

  If you change your mind after your tiles arrive don't worry - we offer a fuss-free 14 days return policy!
  Just send your order back to us and we'll refund you in full, excluding the original delivery charge, if any.